At JOVENTHERA, we prioritize customer satisfaction and strive to ensure that your experience with our products is exceptional. In the event that you are not entirely satisfied with your purchase, we are here to help.
To be eligible for a refund, please ensure the following criteria are met:
Several types of goods are exempt from being returned:
Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. We will also inform you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: JOVENTHERA, 123 Greenway Blvd, Suite 100, Portland, OR 97035, USA.
To return your product, you should mail your product to: JOVENTHERA, 123 Greenway Blvd, Suite 100, Portland, OR 97035, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.